Legal information

 

Lichtpunkt & Ekonja-Verlag Ingrid Auer GmbH 


Wiener Straße 49
A-3300 Amstetten
Austria / Europe
t +43 7472 69 172-0
f +43 7472 69 172-290
info@ingridauer.com
www.ingridauer.com

General terms

General terms for goods and services provided by the online-shop at www.ingridauer.com and for orders by telephone or e-mail of Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH, Wiener Straße 49, 3300 Amstetten, Austria,
represented by the managing director Ingrid Auer (self-employed)
e-mail: info@ingridauer.com

Tel: +43 7472 69 172 0
Fax: +43 7472 69 172 290

value added tax identification number: ATU 623 07 257
company register number: FN 273130m
type of business: trade in all kinds of goods, publishing
member of the Austrian Chamber of Commerce

Lichtpunkt & Ekonja – publisher Ingrid Auer GmbH is also service provider, media owner and publisher of the website www.ingridauer.com

 

1. scope
For all offers, orders and deliveries in connection with the website www.shop.engelsymbole.com and for orders by telephone or e-mail of the Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH these General Terms and Conditions shall apply as from 1st July, 2011. Arrangements differing from these conditions, will not be accepted, unless there is an expressly written confirmation from Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH. With your order, you guarantee that you are fully contractually liable as a customer and that you have given your true identity to Lichtpunkt & Ekonja – publishing Ingrid Auer with correct information.

 

2. General
2.1.
Contracting parties are Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH and the customer.
2.2.
Only consumers, as defined by the Consumer Protection Law, will be accepted as customers.
2.3.
The representatives of Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH can be found in the imprint at the website www.shop.engelsymbole.com.
2.4.
These terms and conditions are exclusively applicable, in the version valid at the point of time of conclusion of the agreement, to any relations between Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH and the customer, this means for the registration and for services of Lichtpunkt Ekonja – publishing Ingrid Auer GmbH.
2.5.
Customers irrevocably acknowledge the application of these terms and conditions by confirming their registration. Any opposite or differing conditions on the part of the customer are excluded.

3. Registration with the Lichtpunkt store
3.1.
To become a customer of Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH and to use the services, you need to register with Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH (Lichtpunkt store).

3.2.
Registration is at www.shop.engelsymbole.com and is free of charge. At registration the customer must enter his / her name, a valid e-mail address, mailing address, and a password. We would like to emphasize explicitly that the data should not be shared with a third party (see 11).
3.3.
Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH reserves the right to deny registration to individuals for good cause.
3.4.
After registration the customer will receive an e-mail from Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH (Lichtpunkt store), confirming registration. From this time private customers can shop at the Lichtpunkt store. If the customer is eligible for rebate (= customers with completed training course for consulting and practical use of Angel Symbols, Essences, Oils, Master Symbols and Essences by Ingrid Auer, or therapists, doctors, healing practitioners), a clarification / verification by phone, and activation of the customer’s account is necessary.

4. Order/Delivery/Delivery time
A binding contract only exists between the customer and Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH.
By clicking the button “send booking”, you place an obligatory order. The customer gets an automatic confirmation by e-mail, that Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH has received the order; the General Terms and Conditions are attached to the e-mail of confirmation.
NOTE: this confirmation is not an acceptance of the order by Lichtpunkt & Ekonja  publishing Ingrid Auer GmbH!

The presentation of our products in the online shop does not represent a legally binding offer, but a non-binding online catalogue. By clicking on the button ‘send order’, you are placing a binding order for the articles that were placed in the shopping basket. Our confirmation of the receipt of your order follows immediately after you have submitted your order, and does not represent an acceptance of contract. We can accept your order either by sending you an order confirmation by e-mail, or by delivering the goods within five days.
Should Lichtpunkt not accept the customer’s order, Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH will notify the customer promptly, and reimburse any payments already made by the customer immediately. The text of the contract is saved automatically by Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH.
If delivery of the goods is not possible, because it does not fit through the purchaser’s door or stairway or because of the purchaser’s absence from the delivery address, although having due notice of delivery, the customer must meet the costs of the failed delivery.

5. Shipping 
By placing an order the customer accepts the method of delivery.
In the event of delayed delivery, the customer is not entitled to receive compensation, except in the event of malicious intent or gross negligence by Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH.


5.1. Method of shipping
1. Only the following individual items can be dispatched by letter post:
a) max. 1 CD
b) max. 2 symbols
c) max. 2 sets of combi symbols
d) or only mini-posters.
2. All other products will be dispatched as packets.
3. Orders combining products from above (point 1. and 2.) will also be dispatched as packets.
 
5.2. Cost of delivery
Standard delivery is by Österreichische Post AG. Packets are also delivered by Österreichische Post AG. In neighbouring German-speaking countries (Germany, Switzerland) the delivery regulations of the Österreichische Post AG’s local partner apply.

Postage free for orders from:
Germany, Austria, Switzerland

 

Private customer Austria, Germany

From 55 EUR order value, gross (incl. VAT), postage free!

Private customer Switzerland

From 75 EUR order value, net (without VAT), postage free!

Private customers with the Ingrid Auer / Lichtpunkt trainingcertificate) Austria, Germany

From 120 EUR order value, gross (incl. VAT), postage free!

Private customers with the Ingrid Auer / Lichtpunkt training certificate) Switzerland

From 150 EUR order value, net (without VAT), postage free!

Therapists, doctors Austria, Germany

From 120 EUR order value, gross (incl. VAT), postage free!

Therapists, doctors Switzerland

From 150 EUR order value, net (without VAT), postage free!

As per 10th October, 2011

Postage fee

 

As letter-mail AT, DE, CH

2.49 EUR

As packet AT

4.80 EUR

As packet DE

8.90 EUR

As packet CH

16.50 EUR, excl. customs, excl. EU taxes

As per 1st November, 2013

 

6. Prices / payments / deliveries
The prices shown on the homepage www.shop.engelsymbole.com, include the Austrian value added tax of 20 % (full VAT) or 10 % (reduced VAT).
Prices are valid at the time of order; all prices on the website are subject to change at any time, and can be easily read and allocated by the average attentive reader; all prices include the Austrian value added tax (as gross prices). Deliveries to Switzerland are not included. They are free from V.A.T. Delivery is charged per shipment. We deliver only to the delivery address provided by the customer.
Payment for goods ordered at the Lichtpunkt store (online-shop of Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH) can be made by credit card. Payment is due at the time of placing an order. Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH reserves the right to exclude certain types of payment.
In the case of default in payment 9 % interest per year is agreed.
The customer is obliged to bear all costs relating to the encashment of claims of Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH and expenses, especially tariff-fixed collection and dunning costs for asserting the respective legal rights, such as, for example, reminders and legal reminders.

7. Warranty and liability
Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH is trying to keep product information as precise and detailed as possible. Variations between the product illustration and the delivered product, however, are possible. Especially after renewal of the range by the manufacturer, changes in the look and components of products are possible. These alterations are not to be considered as defects, if reasonable.
If the delivered goods or service is defective, the customer – at their discretion – can claim repair or replacement.
If the repair has failed, the customer can demand an appropriate reduction in purchase price or the rescission of the contract.
The warranty period is 2 years commencing at the delivery of the goods or the commencement of the service.
Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH  is not liable for the availability of the website and – excepting personal injury – for own actions and assistants, which have not been incurred by gross negligence; the amount guaranteed is limited by the consideration of Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH. The compensation for indirect damage to the customer, pecuniary losses, unrealised savings, loss of interests and claims of a third party are excepted.
The customer is responsible for choosing their preferred means of communication, so that Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH is not liable for transmission errors and such. The customer must bear all risks of loss and change of transmitted data until or from Lichtpunkt’s network interface.
We are not liable for the contents of linked websites.

8. Title retention

Goods remain the property of Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH until payment is complete.

9. Rights of use
9.1.
Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH grants the customer non-exclusive, non-sublicensable, perpetual rights of use for the audio files (music, talks, audio books, etc.) they have acquired.
9.2.
The customer may download the purchased audio files from the website www.shop.engelsymbole.com and copy them on the hard disc of their computer.
9.3.
The customer may listen, burn and copy on to portable playing devices (mobile players) the audio files they have acquired.
9.4.
Any use beyond the scope provided in section 9.3. is not permitted. In particular the commercial use of the acquired music is not permitted. This applies especially to the distribution, sale or other disposition for a charge of any audio CDs, copies or recordings thereof.

10. Rights, obligations and liability of the customer
10.1.
The customer is responsible for the correct entry of their data. The customer can change their data in the customer-login-area under “change customer data” (above the shopping basket) at any time. If this is not possible, the customer must notify Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH per e-mail to info@ingridauer.com and declare the desired changes.
10.2.
Customers are not permitted to pass on their passwords to third parties and must keep their passwords protected from access by third parties. If there is cause to presume that unauthorized persons have obtained knowledge of the password, the customer has to change the password immediately. In digital media the password has to be stored encrypted.
10.3.
The provisions for the protection of minors, the national and international copyrights, trademark rights, patent rights and rights to the brand and name, as well as other industrial property rights and personality rights of any third person are to be taken into account.
10.4.
In the event of infringements against these obligations of the customer, Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH will inform the customer about the reason for the lock and cancels it again, as soon as the breach of duty has been remedied and the customer has provided credible assurance that he or she will refrain from breaches of duty in the future.
10.5.
Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH shall not be liable for any damages resulting from a breach of duty for which the customer is responsible, and which could have been avoided if the duty had been complied with.
10.6.
The customer shall be personally and directly liable where he is responsible for a breach of third party rights. In cases of valid claims by third parties based on such a violation, the customer agrees to release Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH from liability inasmuch as the customer does not prove that he is not  responsible for the infringement of rights for which damages are being claimed.

11. Liabilities
11.1.
Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH shall not be liable for damages resulting from a breach of duty, for which the customer is responsible.
11.2.
Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH shall not be liable for damages on music players or other data mediums, as well as improper usage, whereas the liability according to the Product Liability Act remain untouched. Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH expressly points out that listening to loud music (e.g. with headphones) can cause damage to the hearing, and recommends a moderate volume setting for the consumption of audio files (e.g. meditation CDs). Damage caused by loud listening habits are strictly excluded.
11.3.
The consumption of audio files (e.g. meditations, soothing music, etc.) can lead to tiredness or reduced attention. The customer is required to ensure that in such cases cannot occur any threat to their own safety or to the safety of third parties (traffic, workplace, etc.). Any liability of Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH is in this connection excluded, both to customers and third parties.

12. Applicable law
Austrian law shall exclusively apply, unless through the principle of consuming countries another law is appropriate.
Exclusive area of jurisdiction for all claims in connection with the business relationship for non-consumers is the District Court of Amstetten. Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH reserves the right to also bring a claim at the customer’s general place of jurisdiction.

13. Scope
European Union

14. Treaty language
German

15. Further information
The copyright for all pictures, graphics and product images is held by Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH. The use, further use or alteration is strictly forbidden. Price information in the Lichtpunkt store does not include delivery charges.

16. Instructions on the right of withdrawal
16.1. Right of withdrawal
You may withdraw your from contract without due reasons within 14 days, either in writing (e.g. letter, fax, e-mail), or by returning the goods within the stated period. The period begins upon receipt of this notification in writing, but not before receipt of the goods at the receiver (in the recurring supply of similar goods before receipt of the first partial delivery) and also not meeting our information requirements pursuant to section 312g Abs. 1 Satz 1 BGB in conjunction with Article 246 section 3 EGBGB.
The cancellation period is observed by timely sending the cancellation notice or dispatching the goods. The letter of cancellation is to be sent to:
Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH
Wiener Straße 49
A-3300 Amstetten
Austria
e-mail: info@ingridauer.com
internet: www.ingridauer.com
The right of cancellation shall not exist for distance selling contracts
- for the delivery of merchandise which is manufactured according to customer’s specifications or
- which is clearly tailored to personal requirements or
- which is not suitable for return shipment due to its condition or
- which can quickly deteriorate or
- whose expiration date would expire,
- for the delivery of audio or video recordings or of software if the delivered data carriers were unsealed by the consumer or
- for the delivery of newspapers, journals and magazines, unless the user has made his contractual statement for the delivery over the telephone.
16.2. Consequences of cancellation
In the event of an effective revocation, the received services or goods are to be returned without capital gain (e.g. interest). If  the received services and uses (e.g. benefits from usage) cannot be returned completely or only in a deteriorated condition, you are obliged to pay compensation. You only have to compensate for the deterioration of the goods and for profits gained, as far as the use or the deterioration is due to a use of the goods which goes beyond the checking of the nature and functioning of the goods.
A ”checking of the nature and functioning” shall mean the testing and trying out of the concerned goods, as it is possible and usual in shops. Products able to be dispatched have to be returned at our expenses and risk. Products not capable of dispatch by parcel shall be collected from the customer. Obligations to the refund of payments must be met within 30 days. For you, the period begins on submission of the declaration of withdrawal or return of the goods, and for us upon receipt of the same.

END OF THE INSTRUCTIONS ON THE RIGHT OF WITHDRAWAL
 
Lichtpunkt & Ekonja – publishing Ingrid Auer GmbH
Wiener Straße 49
A-3300 Amstetten
Austria
Tel: +43 7472 69172 0
Fax: +43 7472 69172290
E-mail: info@ingridauer.com
Internet: www.ingridauer.com
Management: Ingrid Auer
Value added tax identification number: ATU62307257
Register number. FN273130m
Place of jurisdiction: BG Amstetten, Austria